Returns & Refunds

Every Forever Photo is a personalised print made to your specification from your own photograph. Under the Consumer Contracts Regulations the 14-day cancellation right does not apply to goods made to a consumer’s specification or clearly personalised, so a change of mind cannot be refunded once your order has gone into production.

No returns. Because each print carries your own personal images, we cannot accept returns or resell them. Thank you for your understanding.

Our approach to refunds

As a policy, we do not offer refunds. However, if you have a problem with your print, please contact us at hello@foreverphoto.co.uk within 14 days of delivery, with your order reference and a brief description — a photograph of the issue is helpful — and we will do our best to resolve it. Where a problem is caused by us (a damaged or faulty print, or an order not as described) we will, at our discretion, arrange a reprint or another appropriate remedy.

If your order does not arrive

If your order is lost in transit, contact us with your order reference. We will trace it with our fulfilment partner and work with you to put it right.

If you made an error when ordering

If you spot a mistake in your photograph, delivery address, or choices before your order goes to production, email us as soon as possible with your order reference and we will do our best to amend it. Once an order is in production the print cannot be changed.

Your statutory rights

Nothing on this page affects your statutory rights as a consumer under UK law.